Issuing an Alert
Alerts are LoboConnect's notification system, and they help connect students who may benefit from additional assistance to the Coordinated Care Network. Issuing an alert either provides an automated nudge to the student or generates a case which is managed by the department the case is assigned to. Access to alerts is based on your user role permission.
Reminder: If you have a concern about the student which is more confidential or immediate in nature please complete a Student of Concern Report with the CARE Team. If a student appears to be in imminent danger of harming self or others please call University Police at 707-664-4444 or call 911.
Why Issue an Alert in LoboConnect?
- Alerts automatically nudge students that faculty have concerns about their performance
- Cases are assigned to the relevant department which minimizes the need to search for the correct departmental contact
- Help students connect to the support they need faster
- Track the result of the alert (The faculty/staff that completes the alert will be notified once the case has been closed)
Alert Grid:
Please use the Alert Grid below to learn about the alerts you can open in LoboConnect. For the process column, note that:
Nudge = message that is sent directly to the student
Creates Case = a case is opened and assigned to a professional advisor. The advisor will reach out to the student to provide resources and interventions to support the student to get back on track.
| Alert Name | Who can I issue this alert about? | When to issue this alert? | Process | What to include in the comment section? | Who is this alert managed by? |
|---|---|---|---|---|---|
| Alert: Missing Assignments | Any undergraduate student | A student in your class has not turned in many assignments and is at risk of failure if continued | Nudge & Creates Case | How many assignments have been missed and when/if the student stopped submitting things altogether | Student Success & Retention |
| Alert: Low Scores | Any undergraduate student | A student is turning in assignments but is receiving poor grades | Nudge | Estimated current grade, if applicable | Student Success & Retention |
| Alert: Attendance Concern | Any undergraduate student | A student is missing class sporadically or is showing up well after the start time regularly | Nudge | Attendance pattern observed | Student Success & Retention |
| Alert: Not Prepared/Participating in Class | Any undergraduate student | A student seems disengaged from class and you are concerned there may be something broader going on. | Nudge & Creates Case | Any detail on what you have noticed (please note that if you have immediate concerns, the CARE Team Process noted above is preferred) | Student Success & Retention |
Issuing an Alert:
The most common way to issue an Alert is the ad hoc method which allows you to issue an alert on a student at anytime throughout the platform, including your staff or professor homepage, Advanced Search, or a student's profile page.
- To issue an alert from your staff or professor homepage, select "Issue an Alert" from the Actions menu on the top right of your screen. This dialogue box will then prompt you to search for the student you wish to issue an alert for.
- To issue an alert from a list of students, check the box next to the student's name and select "Issue Alert" from the right-hand action menu as seen in the screenshot below.
In addition, you can issue an alert from the student's profile page. Navigate to the student's profile and select "Issue an Alert" from the right-hand side action menu as seen in the screenshot below.
Selecting "Issue an Alert" will open the alerts dialogue box.
Use the Alert Grid to help you complete the Issue an Alert dialogue box. While completing the alert you will be asked to answer the following questions:
- Alert Reason: Select at least one alert reason to issue this alert. Each Alert Reason chosen will open a separate case for the student
- Association with Specific Course: You may choose to associate this alert with a specific course in which the student is currently enrolled. You can only select one course. This field is optional but may be helpful for the receiving advisor
- Additional Comments: Use the alerts grid to assist in completing this section.
Alert Notification:
If a case was opened, you will receive a notification once the case associated with the alert is closed.
Students will receive notifications on alerts opened, detailing the class and alert reason.